bid baji Privacy Policy
Your personal information matters greatly to us. This policy explains in detail how we collect data, store it, and keep your privacy secure.
1 Introduction
bid baji is an online entertainment and betting platform operated for Bangladeshi users. We believe it is our fundamental responsibility to ensure the security of every member's personal information. This privacy policy ("Policy") clearly explains how your information is handled when you use bid baji's website and services.
This policy should be read together with our Terms and Conditions, as both documents describe user rights and obligations. Continued use of our services will be taken as your agreement to the terms of this policy.
2 What Information We Collect
bid baji may collect the following types of information. Each piece of information is collected for a specific purpose and is never used beyond what is necessary.
Identity Information
- Full name and date of birth
- National ID or passport number (for verification)
- Current address
- Email address
- Mobile number
Financial Information
- bKash, Nagad or Rocket account number
- Transaction history and amounts
- Deposit and withdrawal records
- Bonus claim details
Technical Information
- IP address and device identifiers
- Browser type and version
- Operating system information
- Login time and location
- Cookie and session data
Usage Information
- Gaming history and preferences
- Betting patterns and strategies
- Time spent on the platform
- Customer support interaction history
3 Purpose of Data Use
bid baji uses collected information for the specific purposes listed below. No information is used for any reason outside this list.
| Purpose | Description | Data Type |
|---|---|---|
| Account Management | Registration, login and account verification | Identity, contact |
| Identity Verification (KYC) | Document verification to confirm age and identity | Identity, documents |
| Financial Transactions | Processing deposits and withdrawals | Financial, identity |
| Fraud Prevention | Detecting and preventing suspicious activity | Technical, financial |
| Customer Service | Providing support via live chat and email | Contact, usage |
| Service Improvement | Analysing and improving the user experience | Technical, usage |
| Promotional Communication | Informing members about bonuses and offers (subject to consent) | Contact |
4 Data Sharing and Third Parties
We may share information with certain selected third parties in limited circumstances and under strict contractual terms.
Service Providers
Payment processors (bKash, Nagad, Rocket), technical infrastructure providers, and game suppliers may receive the minimum information necessary to carry out their specific functions. Each of these partners is bound by a data protection agreement with us.
Legal Obligations
Information may be provided in compliance with a valid order from a competent court or investigating authority. In such situations we will try to notify you in advance where possible, though legal reasons may not always allow this.
Fraud Prevention
Information may be shared with relevant authorities for the purpose of preventing fraud, money laundering, or other unlawful activity. This is essential for the safety of both the platform and its members.
5 Cookies and Tracking Technologies
The bid baji website uses cookies and similar technologies to improve your browsing experience and maintain service quality.
Essential Cookies
Strictly necessary to maintain login sessions and security. These cannot be disabled.
Analytics Cookies
Help improve the service by analysing user behaviour. Data is collected anonymously.
Preference Cookies
Remember language and interface preferences so you get a personalised experience on your next visit.
Advertising Cookies
Used to show relevant promotions based on your preferences. You can control these.
You can manage cookies at any time from your browser settings. However, disabling essential cookies may cause some features of the site to stop working correctly.
6 Data Security Measures
bid baji applies industry-standard technical and organisational measures to keep your information secure.
SSL Encryption
All data between your browser and our servers is encrypted using the SSL protocol.
Secure Database
Stored information is kept in encrypted databases with strictly limited access.
Limited Access
Only authorised staff may access information, and only when required for a specific task.
7 Data Retention Period
bid baji retains information only for as long as it is needed for the relevant purpose or as required by legal obligations.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal and audit requirements |
| Financial Transaction Records | 7 years from the date of transaction | Compliance with financial regulations |
| Communication History | 3 years after last contact | Dispute resolution and service quality |
| Cookie and Session Data | At end of session or up to 12 months | Platform performance |
| Identity Verification Documents | While account is active and 5 years thereafter | Regulatory obligations |
Once the set period has passed, the relevant information is securely deleted or anonymised so that it can no longer be linked to any individual.
8 Your Rights
As a member of the bid baji platform, you have the following rights over your personal information.
Right to Access
You can request to know what information we hold about you. Contact us via live chat or email to make this request.
Right to Rectification
If any stored information is incorrect, you can request that it be corrected. Most information can be updated directly from your account settings.
Right to Erasure
In certain circumstances you can request that your information be deleted. However, some information must be retained for a set period due to legal obligations.
Right to Withdraw Consent
You can request to stop any consent-based data processing at any time, particularly promotional communications.
To exercise any of the above rights, contact us through our 24/7 live chat support. We provide assistance in both Bengali and English. Once a request is received, we will take action within a reasonable time.
9 Protection of Minors' Information
bid baji strictly prohibits its services for anyone under the age of 21. We do not knowingly collect or store information from any person under the age of 21.
We are always mindful of responsible betting and gaming. Following the responsible gaming guidelines is important for every member. More details on this can be found on our Responsible Gaming page.
10 Changes to the Policy
bid baji may update this privacy policy from time to time to keep up with changes in services, technology, or legal requirements.
Notice of Changes
For any significant changes, we will inform members in the following ways:
- A notification will be sent to the registered email
- An update notice will be shown when logging in to the platform
- The "Last Updated" date at the top of this page will be changed
Continued use of the platform after any changes will be considered as your agreement to the new policy. If you do not agree with any changes to the policy, please let our support team know or request that your account be closed.
11 Contact
If you have any questions, comments, or requests about this privacy policy, please contact us. More information is also available on our About Us & Contact page.
Live Chat Support
Support is available in Bengali and English 24 hours a day, 7 days a week. Live chat is the fastest way for any data protection-related requests.